Customize internally to personalize externally
With customizable branding for web, team roles, permissions, and agent workspaces, you’ll be set up perfectly internally. And with Multibrand, you can manage up to 300 brands with individual help centers and experiences so your customers' journey is personalized every step of the way.
React in real-time
Building the best customer experiences works better when it’s data-driven. Suite Enterprise offers our most comprehensive analytics solution. It offers live charts and dashboards, advanced sharing capabilities so you can easily show the rest of the company what’s happening in real-time. With even more customization options and data alerts as well, this is our strongest Analytics offering to date.
Self Service at Scale
Team Publishing keeps large teams organized as more people contribute content to your help center. Content Cues delivers AI-powered insights to help you spot new & recurring questions so you can fill gaps in your knowledge base. Lastly, Content Blocks makes it simple to update reusable content, like legal footers, across multiple articles.
Who we made Suite Enterprise for:
- Enterprise companies are held to a high standard. Your customers expect their experiences to be
highly personalized, seamless, and downright enjoyable. We made the Suite Enterprise package for
organizations that need to provide highly-personalized experiences at scale.
- And what separates the Suite Enterprise package from Suite Professional is the amount of control and customization we give you.
- Whether it’s specifying agents roles and permissions, or personalizing up to 300 help-centers, we’ve never given customers more access.
- We know that data reigns supreme, so we wanted to give you the ability to monitor and act on real-time trends with flexibility and couple it with the ability to customize the metrics needed for your business.
- And with Enterprise-grade Self Service, you can stay organized as your content and org continues to scale.